Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request a exchange or store credit. . All purchases are exchange or store credit only, NO REFUNDS.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange: Follow this link https://shopify.com/70042157371/account \

Or you can contact us at southerncharmclothing@gmail.com or give us a call at 706-935-3380. Please note that returns will need to be sent to the following address: 7756 Nashville St. Ringgold GA 30736

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange/credit will not be accepted.

You can always contact us with any question at southerncharmclothing@gmail.com or 706-935-3380.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

All Holiday items cannot be returned or exchanged after given Holiday.

Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges/Store Credit 
We will notify you once we’ve received and inspected your item(s), and let you know if the exchange was approved or not. If approved, we will process your exchange or issue a store credit to the email on file in the form of an e-giftcard.